Privacy Policy

1. Introduction

Valtura Payments Group ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

We may collect information that you provide directly to us, including:

• Name, email address, phone number, and company details when you submit enquiry forms
• Business information when you use our calculators or create proposals
• Communications when you contact us directly

2.2 Automatically Collected Information

When you access our website, we may automatically collect:

• Device and browser information
• IP address and approximate location
• Pages visited and interaction data
• Referring website addresses

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to your enquiries and providing information about our services
• Processing and managing proposals created through our platform
• Improving our website and services
• Sending relevant communications about our services (with your consent)
• Complying with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data
• Legitimate interests: Where processing is necessary for our legitimate business interests
• Contractual necessity: Where processing is necessary to fulfil a contract with you
• Legal obligation: Where we need to comply with a legal requirement

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our website and business
• Professional advisers including lawyers, accountants, and auditors
• Regulatory authorities when required by law
• Potential business partners as part of payment company network operations (with your consent)

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Proposal data is typically retained for 7 years for compliance purposes.

7. Your Rights

Under UK data protection law, you have rights including:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your experience. You can manage your cookie preferences through our cookie consent banner. Essential cookies are necessary for the website to function and cannot be disabled.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Valtura Payments Group
Email: info@valturapaymentsgroup.co.uk
Address: 129 North Hill, Plymouth, Devon, England, PL4 8JY

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.